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What if I don't want
to provide my email
address/am not comfortable
providing my information
over the internet?
This program is only available online, and requires personal information.
We use your personal information to fulfill your requests and serve
you better. We do not share your personal details with outside third
parties without your consent. We will only send you materials you
have indicated you want to receive according to your preferences,
and we will honor your opt-out requests.
What photo resolution/filesize
should I be uploading?
In general, photos uploaded
from most digital cameras
and/or scanned in will
work.
Should your photo file
be of a size/resolution
that won’t print out
without some distortion,
the consumer will be
prompted with a message
that will allow them
to choose to proceed.
When
trying to upload my
photo, I get an error
message “Your photo
resolution is not high
enough to print without
some distortion. Proceed?”
This error message appears
as a result of a consumer
attempting to upload
a photo that is not
of a significant enough
file size to be a hi-resolution
image, and hence might
not print without pixilation
or distortion.
Built into the upload
application is functionality
that detects this image
file size.
The consumer may still
choose to click “OK”,
or they may select “Cancel”
and go back and try
uploading another photo
file.
What does “photo not
high enough resolution
to print without distortion”
mean?
Photos as low as 250mb
still print well, although
you are prompted online
to have images no less
than 500mb.
What does “the size
of your photo is more
than the limit” mean?
This means your photo
is more than 6mbs, which
is the maximum amount
for the post card.
How do I go from the
“Choose It” screen to
the next step?
The consumer has 2 options
in order to go from
the “Choose It” step
to the next step (“Write
It”)
They can either click
the arrow in the bottom
right-hand corner of
the “Choose It” screen,
or they can click on
“Write It” found at
the top of the screen
I’m writing a message,
and it won’t let me
finish my note/the ‘Write
a Message’ box doesn’t
let me keep writing?
The ‘Write It’ screen
allows you to enter
up to 17 lines of copy
into the message entry
box.
This is restricted because
of the space allowed
on the back of the physical
printed postcard allotted
to the message.
The consumer will need
to go back and condense
their message copy to
maximum 17 lines.
How do I go from the
“Write It” screen to
the next step?
The consumer has 2 options
in order to go from
the “Write It” step
to the next step (“Send
It”).
They can either click
the arrow in the bottom
right-hand corner of
the “Write It” screen,
or they can click on
“Send It” found at the
top of the screen.
How do I edit the image
on the postcard I am
about to send?
The consumer can click
on ‘EDIT’, which takes
them back to the “Write
It” screen.
From the “Write It”
screen, they can then
click the left-hand
facing arrow, or click
on “Choose It” at the
top of the screen, which
will take them back
to the image upload/image
selection screen.
The postcard application
will keep the remainder
of the information (so
the consumer does not
have to re-enter it).
How do I “SEND”?
The consumer has 3 options
on this screen:
FLIP (allows them to
see both the front and
back of the card they
are about to send)
EDIT (takes them back
to the “Write It” screen
where they can edit
their message/address
info)
SEND (takes the consumer
to a “Thank You” screen,
and the postcard info
is passed along to be
processed/printed)
When
I click on the arrow
or “Send It” on the
“Write It” screen,
I get an error message
“The address appears
to be incorrect. Please
check it and enter it
again.”
When a consumer enters
an address on the “Write
It” screen, the address
gets validated against
a 3rd-party database
to ensure that it is
indeed a valid address.
This is part of the
address integrity checks/filters
that ensure that an
address that is entered
can actually be mailed
to.
The consumer will need
to click “OK” and enter
the address again.
How do I know my postcard
has been sent?
Once the consumer sees
the “Thank You” screen,
they will also be sent
a Greenies-branded email
thanking them.
At this point, all the
information for the
postcard has been captured
by the postcard application.
It typically takes about
2 weeks (depending on
the location the postcard
is being mailed to)
to deliver the postcard
to the end recipient.
I
didn’t receive a Train
Your Adopted Pet DVD
– how can I get one?
Please call the shelter
where you adopted your
pet and request a DVD.
There is a training
DVD for dogs and one
for cats, so you will
need to mention that
you adopted a dog /
a cat.
Where can I find out
more information about
Greenies brands?
Visit www.Greenies.com
to find more information
about the family of
Greenies brands.
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